Product DesignerSan Francisco

ReadMe is on the hunt for its first full-time Product Designer! For us, User Experience comes first. We're looking for a designer with a strong focus on developer UX, a good eye for visual design, some understanding of programming and a dash of whimsy.

ReadMe powers the developer hubs of thousands of companies, so a clean design that can fit into any brand is a must. We are working to translate paragraphs of text into rich, interactive experiences, so experience with UX design is just as important as making it look pretty!

Documentation gets a bad rap sometimes... rather than thinking of it as unexciting static paragraphs of text, we see it as an opportunity to build usable, delightful experiences to help people trying to solve problems.

Since we're a small company, you'll have a huge impact... possibly the biggest impact of any job we're hiring for. Design is important to us, and we want to invest heavily in it!

  • Owning all of the design elements of ReadMe
  • Taking new products from conception to pixel-perfect designs
  • Working with customers to understand pain points
  • Add a bit of fun whenever possible!

Bonus Points
  • Some html/css experience
  • Experience at early stage startups
  • Experience with developer tools
  • A love of owls!

Customer Success ManagerSan Francisco

We're looking for someone who will love our customers as much as we do! We have some of the coolest startups on the planet using us (no, really!), and it's important we give some of our larger ones an customized experience that's as great as they are. So, we're looking for someone who's energetic, engaging and empathetic to join our growing team.

Companies invest thousands of hours building their APIs but spend almost no time showing people how to use them. With ReadMe, companies have all the tools they need to quickly create a beautiful Developer Experience around their APIs. Gone are the days of endless pages of static text tutorials and PDF diagrams. ReadMe helps deliver a beautifully interactive documentation experience that gives developers exactly what they need to quickly build integrations. 

The Customer Success Manager is a perfect role for someone who has some technical expertise or interest, and wants to stay close to customers at a fast-moving startup. Do you have a knack for explaining concepts? Do you want to work closely with big-name companies to provide expert advice and solve some of their toughest problems? Do you get excited about things like defining culture and process? Can you effortlessly put people at ease and make them happy? If so, you ‘re the person we’re looking for!

What you’ll do: 

  • Own the ultimate success of our larger customers, ensuring they realize the full value of the ReadMe platform
  • Work with our customer support team and sales team to identify clients who need a dash of extra attention
  • Help our customers follow best practices to get the most from ReadMe (and, help define what those best practices are!)
  • Drive product adoption and ongoing usage of ReadMe, while delivering customer happiness
  • Become an expert on the ReadMe platform and integrations, while keeping up with industry trends in developer experience and APIs

You’re a great fit if you…

  • You love developers!
  • You prioritize customer experience with a focus on customer happiness and retention
  • You drive to understand clients’ business goals, anticipate future needs and identify solutions 
  • You have aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability
  • You’re resourceful - might not have all the answers, but you know how to find them

Bonus points:

  • 2+ years of consultant, account management, customer success or sales experience at an enterprise level
  • Experience understanding enterprise customer needs and translating them into achievable goals
  • Passionate about supporting and transforming customers’ experience
  • Technical and programming language experience a plus, but definitely not required

Product-focused Node/React DeveloperSan Francisco

We're looking for a product-focused Node/Angular developer to join our team. ReadMe replaces paragraphs of text with custom-tailored developer experiences. The role requires both frontend (Angular) and backend (Express) programming. Having a good sense of product and design is vital.

We're a small startup with a big reach, so you'll be able to have a huge impact. Working at ReadMe means there's a lot to be done, but also autonomy, flexibility, and a clear mandate to tackle big problems.

  • owning major feature development. You'll lead the development of things like syncing API references from Github, creating easy onboarding flows, and new integrations.
  • helping to build a developer-focused company culture.
  • leading technical initiatives that grow and scale ReadMe.
  • Building a documentation platform that redefines the way people consume APIs and documentation.

  • Passionate about making products people love
  • Previous professional experience as a programmer
  • You have the ability to take ideas from conception to release
  • Your GitHub is full of everything from embarrassing hacks to impressive Open Source contributions
  • You stay up to date with the latest web technologies
  • Comfortable in Angular/Node
  • Understanding that roles are flexible and willing to take on new opportunities as ReadMe grows!

Bonus Points
  • Experience at early stage startups
  • Experience with developer tools
  • love of owls!

As developers, we spend most of our time either reading documentation or writing it. Documentation is the UX we use when interacting with a new API or programming language, yet it’s almost always relegated to an afterthought.

We don’t want to just make writing “good documentation” easier – we want to change what “good documentation” even means. Let’s replace paragraphs of text with simple onboarding flows, custom-tailored code examples, intuitive SDKs and interactive UIs. (Here's some things we're excited to work on.)

Developers are just like regular consumers. They like simple, beautiful, easy-to-use products, too.

We have a long way to go still. That's why we need you!

209 Kearny St #2, San Francisco, CA

Y Combinator Winter 2015

Seed funding (Raised over $1MM)

Competitive salary and significant equity

Good work/life balance. We don't work on weekends.

Quarterly product roadmap retreats at locations like Santa Cruz or Tahoe.

Unlimited days off. And don't even think of coming in on your birthday!

Ability to work from home a few days a week, if you're more productive that way.

Stay healthy! Paid monthly gym membership.

Full healthcare, vision and dental coverage; paid maternity / paternity leave.

Some Of Our Favorite Customers

ReadMe currently provides the developer experience for thousands of awesome companies.

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